Tailwinds arranges exclusive helicopter and private jet charters across India — combining discretion, speed, and effortless comfort for those who demand the finest.
Tailwinds was founded on a simple belief — that private aviation should feel as exceptional as the people who use it. Not just a flight. A complete experience, from the first call to the final landing.
The Founder
Rizwan Shaikh
Founder & CEO, Tailwinds
With over 18 years in aviation, Rizwan Shaikh has spent his career in the service of one goal — making every passenger feel like the only passenger.
He began as a Flight Purser with Jet Airways in 2007, spending 12 years mastering the art of in-flight hospitality at the highest level. This experience gave him an instinctive understanding of what discerning travellers truly expect — not just comfort, but genuine care in every detail.
After Jet Airways, Rizwan moved into private aviation — leading both customer experience and charter operations across South India. Managing high-profile clients and complex on-ground logistics gave him a rare, complete view of this industry — not from a boardroom, but from the tarmac.
In 2025, he founded Tailwinds — to build something the market had never quite seen: a private aviation company where world-class service, absolute discretion, and uncompromising safety are not features, but foundations.
"Redefining customer service and luxury globally — while always keeping the safety of our clients as the highest priority."
Rizwan Shaikh — Founder & CEO, Tailwinds
18+
Years in Aviation
The Journey
2007–2019
Jet Airways
Flight Purser
12 years mastering the highest standards of in-flight hospitality and passenger care aboard one of India's most celebrated airlines.
2019–2025
Private Aviation
Customer Experience & Operations
Led customer experience and on-ground charter operations across South India — managing high-profile client relationships and end-to-end logistics in the private aviation sector.
2025
Tailwinds
Founder & CEO
Founded Tailwinds to bring a new standard of private aviation to India — where discretion, luxury, and safety are never compromised.
What We Stand For
Safety First, Always
Every flight we arrange is operated by DGCA-licensed operators with impeccable safety records. No exceptions, no shortcuts.
Absolute Discretion
Your travel details remain your business. We have built Tailwinds on a foundation of privacy and trust that never wavers.
World-Class Service
Shaped by 20 years at the top of Indian aviation, our service standard is personal, precise, and genuinely exceptional.
Legal
Terms & Conditions
Last updated: January 2025 · Tailwinds (Charter Facilitation Services)
Tailwinds is not an air carrier or licensed aviation operator. Tailwinds is a charter facilitation company that connects clients with DGCA-licensed aircraft operators. All flights are operated by licensed third-party operators. By requesting our services, you agree to the following terms.
Contents
Definitions
Nature of Services
Bookings & Confirmations
Payments
Cancellations & Refunds
Flight Delays & Cancellations
Passenger Obligations
Baggage Policy
Limitation of Liability
Governing Law & Disputes
Privacy
Amendments
1. Definitions
Tailwinds / Company / We / Us means Tailwinds, a charter facilitation company based in Mumbai, India.
Client / You means any individual or entity requesting charter facilitation services from Tailwinds.
Operator means any DGCA-licensed Non-Scheduled Operator Permit (NSOP) holder engaged by Tailwinds to provide air carriage services.
Charter Services means helicopter or fixed-wing aircraft charter flights facilitated by Tailwinds through Operators.
Booking means a confirmed request for Charter Services placed by a Client with Tailwinds.
2. Nature of Services
Tailwinds acts solely as a facilitator and agent. We arrange and coordinate charter flights on your behalf through licensed Operators. We do not own, operate, or maintain any aircraft.
All air carriage is provided by the Operator, who bears full responsibility for the safe operation of the aircraft in accordance with the Aircraft Act, Aircraft Rules, and DGCA regulations.
3. Bookings & Confirmations
All bookings are subject to aircraft availability and Operator confirmation. A booking is not confirmed until you receive written confirmation from Tailwinds via email or WhatsApp.
You are responsible for providing accurate information at the time of booking, including passenger names, weights, travel dates, and destination details.
4. Payments
Full payment is due upon confirmation of booking unless otherwise agreed in writing. All amounts are in Indian Rupees (INR) unless otherwise agreed. Additional charges may apply for last-minute changes, extended wait times, overnight crew stays, excess baggage, or catering requests.
5. Cancellations & Refunds
Cancellation requests must be made in writing via email or WhatsApp. The following policy applies unless otherwise agreed:
More than 72 hours before departure: Full refund, less any non-recoverable operator costs.
48–72 hours before departure: 75% refund of total charter amount.
24–48 hours before departure: 50% refund of total charter amount.
Less than 24 hours before departure: No refund. Full amount forfeited.
Refunds will be processed within 7–14 business days to the original payment method.
6. Flight Delays & Cancellations
Flights may be delayed or cancelled due to weather, technical issues, air traffic control restrictions, DGCA directives, or other causes beyond reasonable control. In the event of an Operator-initiated cancellation, Tailwinds will arrange an alternative or provide a full refund. Tailwinds is not liable for consequential losses such as hotel stays or missed connections.
7. Passenger Obligations
All passengers must arrive at least 30 minutes before departure, carry valid photo ID, comply with crew safety instructions, and be medically fit to travel. Passengers under the influence of alcohol or controlled substances will be refused boarding. Passengers who miss their flight due to late arrival are not entitled to a refund.
8. Baggage Policy
Baggage allowance is determined by the Operator and aircraft type and will be communicated at booking. Soft-sided bags are preferred on helicopters. The following items are strictly prohibited: firearms, explosives, flammable materials, contraband, aerosol cans, and any items prohibited under aviation regulations.
9. Limitation of Liability
Tailwinds' liability is limited to its role as a facilitator. Tailwinds is not liable for acts or omissions of the Operator, death or personal injury from aircraft operations, delays or cancellations due to force majeure, or any indirect or consequential damages. Total liability shall not exceed the charter amount paid for the specific flight.
10. Governing Law & Disputes
These Terms are governed by the laws of India. Disputes shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, conducted in Mumbai in the English language.
11. Privacy
Tailwinds collects and processes personal information solely for arranging your charter. We do not sell or share your information with third parties except to the extent necessary to facilitate your booking.
12. Amendments
Tailwinds reserves the right to amend these Terms at any time. Changes will be communicated to active clients. Continued use of our services constitutes acceptance of revised terms.
Full name, contact number, email; passenger names and weights; travel details; and payment information processed via third-party partners.
How We Use Your Information
Exclusively to arrange your charter, communicate details, process payments, comply with DGCA requirements, and provide support. We do not use your data for unsolicited marketing.
Confidentiality
Your travel information is never shared with third parties other than the Operator facilitating your flight. We do not sell, rent, or trade your personal information, ever.
Data Security & Retention
We take reasonable measures to protect your data and retain it only as long as necessary. You may request deletion by contacting us directly.
Your Rights & Contact
Contact us at info@tailwindscharters.com or +91 98676 88628 for any privacy queries. We respond within 7 business days.
